Your personal information is completely safe with us. Learn transparently how xbeat collects your data, why it's collected, and how it's kept secure.
This Privacy Policy explains in detail how personal information collected during your use of the xbeat platform is used and protected. By using the platform, you agree to this policy.
Xbeat is an international-standard online betting and gaming platform serving millions of members across Bangladesh. We believe your privacy is a fundamental right, and protecting that right is our foremost responsibility.
This privacy policy ("Policy") applies to the xbeat website, mobile app, and all related services. It takes effect whenever you register, log in, or use any feature on our platform.
We adhere to international data protection standards and are committed to keeping your information secure at all times. If you have any questions, feel free to contact us.
Please note: This policy may be updated from time to time. The date of any changes will always be displayed at the top of the page.
Xbeat collects only the data that is strictly necessary — nothing more. The types of information we collect are outlined below:
| Data Type | Example | Collection Period |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Registration & KYC Verification |
| Contact Information | Mobile number, email address | At Registration |
| Financial Information | Mobile banking number, transaction history | During Deposits & Withdrawals |
| Technical Information | IP address, device information, browser type | While Using the Platform |
| Activity Data | Betting history, game logs, session data | While Using the Platform |
| Communication Logs | Support chat, email correspondence | Support Service Hours |
We never store your password, full bank account number, or card details. Payment information is processed directly via encrypted methods.
Xbeat uses your information only for specific, legitimate purposes. No data is ever used beyond its stated purpose.
You can opt out of promotional messages at any time by contacting our support team.
The xbeat website and app use various types of cookies to enhance your experience. Cookies are small text files stored on your device.
Cookies We Use:
Cookies can be disabled through your browser settings, though doing so may affect some platform features.
Xbeat never sells your personal data to third parties. However, limited information may be shared in specific circumstances:
All third-party providers are required to comply with our privacy standards. They are not permitted to use your data for their own purposes.
Xbeat applies the highest industry-standard technical measures to protect your data. Our security infrastructure is protected across multiple layers.
If you notice any cybersecurity issue or suspicious activity, please report it to support@xbeat.biz immediately.
Xbeat does not retain your data longer than necessary. Each category of data has a defined retention period:
Once the retention period ends, data is securely deleted or anonymized. If you request account closure, we delete your data as promptly as possible, though some information may be retained to meet legal obligations.
As an xbeat member, you have important rights over your personal data. To exercise any of these rights, please reach out to our support team.
You may request to see what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
Under certain circumstances, you may request that your data be deleted.
In certain cases, you may request that the use of your information be restricted.
You can request a copy of your data in a portable format.
You can object to your data being used for marketing or any other purpose.
We will respond to rights requests within 30 days of receipt. In complex cases, an additional 30 days may be required, and you will be notified accordingly.
Xbeat strictly prohibits providing services to anyone under the age of 18. We take special precautions to protect the privacy of minors.
If you believe your child is using our platform, please contact us at support@xbeat.biz.
Xbeat may update this privacy policy as needed. You will be notified depending on the nature and extent of the changes.
For any privacy questions, concerns, or rights-related requests, please get in touch with us:
We take your privacy complaints very seriously. Every complaint will be investigated and you will be informed of the outcome.
Why xbeat Can Be Trusted With Your Data
All your data is secured with 256-bit SSL encryption — the same level of security used by banks.
Your personal data is never sold or rented. This is our strict policy.
You can request to view, correct, or delete your information at any time.
Regular security audits conducted by external experts ensure your data remains protected at all times.
What data is collected and why is clearly stated at all times. There is no hidden data collection.
Our support team is always available to help with any privacy-related questions.
Frequently Asked by Members